Privacy Policy

This Privacy Policy explains how wildcardcity manages, processes, and protects personal information collected from players and visitors of wildcardcitys.com. The policy applies to all individuals who access or use our services from Australia and enters into effect as of 1 January 2025. Ensuring the security and transparency of data processing is fundamental to our obligations as an online casino operator subject to Australian privacy regulations and international industry standards.

Who We Are

wildcardcity operates the wildcardcitys.com platform, providing online casino services to clients in Australia. The company is licensed by Curaçao eGaming (valid until 31 December 2025; license number subject to further disclosure). While certain registration and legal address details are currently under clarification, wildcardcity is committed to full regulatory compliance and operates transparently in alignment with applicable statutory requirements.

Operator: wildcardcity (operating via wildcardcitys.com)
License: Curaçao eGaming, valid until 31 December 2025
Official Website: wildcardcitys.com
Legal address and registration details: Awaiting official clarification; updated information will be published upon confirmation
Contact for Data Protection: All data protection inquiries and personal data matters are managed by our Data Protection Officer. Players and users may direct requests or questions to our designated DPO through the official website contact channels or addressed to Jack Lawson (Data Protection Coordinator).

What Personal Data We Collect

wildcardcity, through wildcardcitys.com, collects and processes the following categories of personal and technical data to fulfil legal, contractual, and operational obligations:

Personal Identification Data: Includes full name, date of birth, e-mail address, phone number, residential address, and identification documents (where required for KYC/AML verification).
Technical and Usage Data: IP address, device information (browser type, operating system), login credentials, log data, and connection timestamps.
Payment and Transaction Data: Bank account details, credit/debit card information (if applicable), transaction history, deposit and withdrawal records, and associated financial identifiers.
Behavioral and Analytical Data: Gaming and betting history, account activity, site navigation patterns, clickstream data, preferred games, communications, and Responsible Gambling self-limits.
Cookies and Tracking Technologies: Session identifiers, persistent cookies, third-party cookies for analytics, advertising or fraud prevention, pixel tags, and similar technologies.

All data is collected either directly from users or generated automatically via the website or associated third-party integrations, in accordance with consent, contract requirements, and regulatory mandates.

Legal Basis for Processing

wildcardcity processes personal data based on established legal grounds, aligning with Australian law (including the Privacy Act 1988 (Cth)), as well as international best practices for online casinos. Our processing justifications include:

User Consent: Explicit consent is obtained for the collection and processing of data where required by law or for non-essential marketing and analytics activities. Users may withdraw consent at any time via account settings or by contacting the DPO.
Contractual Necessity: Processing data is essential to enable account registration, management, transaction processing (deposits/withdrawals), game participation, bonus fulfillment, and customer support.
Legitimate Interests: Data may be processed to secure platform integrity, enhance website performance, prevent fraud and abuse, ensure Responsible Gambling, conduct internal analytics, and improve our services, provided such interests do not override user rights.
Compliance with Legal Obligations: Conformance with statutory requirements including Know Your Customer (KYC), Anti-Money Laundering (AML), financial reporting, responding to lawful requests from competent authorities, dispute resolutions, and maintaining regulatory records for prescribed periods.

All processing activities are rigorously documented and subject to risk assessments to ensure strict adherence to relevant AU and cross-border legal frameworks.

Purpose of Processing

Personal data collected via wildcardcitys.com is processed for the following specific purposes:

Provision of Casino Services: To facilitate secure access, account management, gameplay, financial transactions, and customer support for players.
Regulatory and Compliance Purposes: To meet legal obligations, perform KYC/AML checks, ensure transaction security, and comply with reporting standards mandated by Australian and Curaçao authorities.
Enhancement & Optimization: To analyze user behavior, track site performance, implement feature improvements, and personalize user experience.
Marketing & Promotions: To provide updates, offers, and promotions, subject to user consent; all marketing communications provide opt-out mechanisms in accordance with AU Spam Act 2003.
Fraud Prevention & Security: To monitor, detect, and prevent unauthorized activities, abusive gaming patterns, and financial irregularities; to perform risk assessments and platform audits.

Disclosure & Sharing

Personal information processed by wildcardcity may be disclosed or shared with third parties strictly as required for lawful operations and compliance. Such disclosure will only occur under formally binding agreements or statutory obligations, as outlined below:

Payment Service Providers: Data may be shared for processing deposits, withdrawals, chargebacks, verification, and fraud prevention.
Authorised Service Providers: Suppliers supporting IT infrastructure, communications, data analytics, customer support, or cloud hosting, subject to robust contractual confidentiality and data protection terms.
Regulatory Authorities: Disclosure may be made as required by Australian or Curaçao regulators for licensing, compliance checks, dispute resolution, or statutory reporting.
Affiliates and Marketing Partners: With explicit user consent, limited information may be shared for targeted advertising, affiliate management, or promotions.
Legal and Professional Advisors: Disclosure may occur in relation to legal obligations, disputes, audits, or the protection of our legitimate business interests.

Protective Clause: wildcardcity ensures that any third party accessing personal data is contractually required to adhere to data protection standards equivalent to AU and international requirements. No data will be sold or rented to unrelated third parties.

International Transfers

Personal data processed via wildcardcitys.com may be transferred to, or stored in, data centres or service provider locations outside Australia, including Curaçao and other jurisdictions. All such transfers comply with the following safeguards:

Standard Contractual Clauses: Binding agreements are executed with all international processors to ensure data is handled in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles, and applicable international frameworks.
Due Diligence and Security Measures: Foreign recipients are subject to strict due diligence reviews, and data transfers are only allowed where adequate protection standards and technical safeguards are demonstrably in place.
Legal Basis: Transfers are made only where required for service fulfilment, regulatory reporting, or legitimate business interests, and with informed user consent where legally required.

Users are entitled to request further details regarding overseas recipients and the relevant protection measures in place.

Data Retention

wildcardcity maintains clear retention policies to ensure data is held for no longer than necessary, in line with statutory and regulatory obligations:

Personal Identification Data: Retained for up to 5 years following account closure or last user activity, unless a longer retention period is mandated by law (e.g., in relation to KYC/AML investigations or dispute resolution).
Financial & Transaction Data: Stored for a minimum of 5 years post-transaction, as required by regulatory authorities and taxation law.
Cookies and Analytical Data: Held for as long as necessary for their intended operational purposes, typically not exceeding 2 years, unless a longer term is justified by security or compliance needs.

Deletion Criteria: Data will be securely deleted or anonymised once the retention period expires, upon user request where legally permissible, or when processing purposes have been fulfilled. In certain cases, statutory retention or dispute preservation requirements may apply, extending the retention period.

Your Rights

In accordance with Australian privacy law and international best practice, users of wildcardcitys.com have the following rights regarding their personal data:

Access: You may request access to personal data held about you and obtain a copy in a readily accessible format.
Correction: You may request corrections or updates to any inaccurate, incomplete, or outdated data.
Deletion: You may request erasure of personal data, subject to legal retention obligations and ongoing dispute restrictions.
Restriction: You may request the restriction of processing where accuracy is contested or processing is no longer necessary.
Objection: You may object to data processing performed on the basis of legitimate interests or direct marketing purposes.
Data Portability: You may request the transfer of your data to another service provider, where technically feasible.
Withdrawal of Consent: You may withdraw your marketing or analytics consent at any time via account settings or by contacting the DPO, without affecting the lawfulness of processing carried out prior to withdrawal.

All rights requests will be processed promptly and in accordance with applicable AU privacy legislation. Proof of identity may be required to exercise these rights.

Cookies & Tracking Technologies

wildcardcity employs various cookies and tracking technologies on wildcardcitys.com to deliver, optimize, and secure our services. The categories involved include:

Session Cookies: Temporary files essential to website functionality during active sessions. These are deleted when you close your browser.
Persistent Cookies: Stored on your device for recognizing return visits, retaining settings, and enhancing user experience for up to 2 years.
Third-party Cookies: Used for analytics (e.g., Google Analytics), advertising, and integration with partner platforms, subject to the cookies policies of those third parties.
Functional Purpose: Necessary for platform navigation, login, security, and gameplay support.
Analytics Purpose: Helps us understand site performance, user interactions, and improve offerings.
Advertising Purpose: Permits the provision of targeted promotional content, subject to consent and opt-out options.

Cookie Management: Users may manage or disable cookies via browser settings or internal preference panels available on wildcardcitys.com. Disabling essential cookies may impact site functionality. For further control over third-party cookies, refer to the policies of the respective provider.

Data Security

At wildcardcity, the security and integrity of user data processed via wildcardcitys.com is paramount. The following technical and organizational measures are implemented to prevent unauthorized access, use, or disclosure:

Encryption: All personal and transaction data is protected by Secure Socket Layer (SSL) encryption (minimum 256-bit) during transmission and storage.
Access Controls: Restricted access to sensitive data, strictly limited to authorized personnel on a need-to-know basis; access is monitored and audited regularly.
Regular Audits: Scheduled and ad hoc security evaluations, penetration testing, and compliance audits are conducted by qualified professionals.
Personnel Training: All staff receive mandatory and ongoing data protection, privacy, and security training, with documented attendance and assessment results.
Incident Response Procedures: Formal protocols are in place for identifying, responding to, and notifying users of any potential data breaches, in full compliance with AU Notifiable Data Breaches (NDB) Scheme requirements.

wildcardcity continuously enhances its security protocols in light of evolving cyber threats and in line with the expectations of Australian regulators and the online gaming industry.

Complaints & Contacts

Users seeking information about this Privacy Policy, enforcement of data protection rights, or seeking to lodge complaints may contact our Data Protection Officer at wildcardcitys.com (contact form available on site). All enquiries are managed by Jack Lawson, Data Protection Coordinator.

Complaint Procedure: Upon receipt of a complaint or inquiry, it will be acknowledged within 7 business days and investigated in accordance with our internal compliance protocols. If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or your relevant supervisory authority.
Contact Details: For all data protection requests, use the online contact form or address correspondence to: Data Protection Officer (Jack Lawson), wildcardcity, via wildcardcitys.com
Alternative Contacts: Should a dedicated privacy email address become available or regional contacts be designated, we will update this section to reflect new contact details and processes.

Updates

This Privacy Policy may be amended to reflect changes in legal obligations, operational practices, or technical enhancements. Notice of material changes will be communicated to users via wildcardcitys.com (official site notices and/or direct notifications where applicable). The current version is always accessible on the site. Users are encouraged to review this Policy periodically to stay informed about how their data is protected.

Last revised: 1 January 2025