Responsible Gaming

Responsible gaming is a core principle at wildcardcitys.com, reflecting our commitment to providing entertainment in a safe and controlled manner. Our goal is to inform every player about adopting a conscious, balanced approach to gambling. We understand that gaming should be a form of leisure, never a necessity. If you have concerns about your gambling habits, or those of someone close to you, our support team is ready to provide confidential, professional assistance at any time.

Risk Awareness

OBSERVE: Under Australian law and international protection standards, online casinos must help players recognise early signs of problematic gambling behavior. EXPAND: Content must include both observable signs and a direct self-assessment tool, in line with best practices. REFLECT: This ensures both compliance and player empowerment.

• Common risk indicators:
  • Spending more time and money on gambling than planned.
  • Feeling the urge to bet larger amounts to achieve the same excitement.
  • Attempting to win back losses repeatedly ("chasing losses").
  • Thinking about gaming outside play sessions, impacting work, studies, or family.
  • Lying about gambling habits or hiding them from others.
  • Borrowing money or selling possessions to fund gambling.
  • Experiencing emotional distress, anxiety, or irritability related to betting.
• Self-assessment test:
  • Have you tried to cut down or stop gambling but been unable to?
  • Do you feel restless or irritable if you are not able to gamble?
  • Has anyone expressed concern about your gambling?
  • Do you gamble to escape worries or problems?
  • Has gambling caused financial difficulties for you or your family?

  If you answer "yes" to one or more statements, consider seeking advice through support resources or by contacting wildcardcitys.com for guidance.

Regional Compliance Note: In accordance with Australian Responsible Gambling Code of Conduct (2025), we provide tools and information for early risk detection and encourage players to self-evaluate regularly.

Limits & Tools

OBSERVE: Australian guidelines require user-accessible tools for self-limitation, including financial and time-based controls. EXPAND: This section must explain technical setup and user options in detail, including how to access these features via wildcardcitys.com. REFLECT: Empowerment through control tools is central to preventing gambling-related harm.

How to set deposit limits on wildcardcitys.com:

1. Access your account: Log in to your personal profile on wildcardcitys.com.
2. Navigate to Responsible Gaming: Select "Account Settings," then click "Responsible Gaming."
3. Choose Deposit Limits: Enter your preferred daily, weekly, or monthly limit. For example, set a daily maximum by inputting the desired AUD amount into the relevant field.
4. Save Changes: Confirm your limit by clicking "Update Limit." Limits take immediate effect and cannot be raised within the chosen period for your protection.

Setting session time limits and using 'Time-Out' features:

• Session timers: Within "Responsible Gaming," activate a session timer to receive reminders after a specified time (e.g., 60, 90, or 120 minutes).
• Taking a break ('Time-Out'): Choose "Time-Out" to suspend your account activity temporarily. Select a break period ranging from 24 to 72 hours. During this pause, you will be unable to deposit, wager, or access games. Re-access is automatically restored after the selected period ends.

Legal Obligation: These features cannot be bypassed, ensuring your choices are respected and enforced under the Interactive Gambling Act 2001 (Cth). If you seek longer suspension, refer to self-exclusion procedures below.

Protective Clause: Adjustments to decrease limits are applied instantly. Requests to increase limits are delayed for a minimum of 24 hours, with written confirmation required.

Self-Exclusion

OBSERVE: Self-exclusion procedures are legally mandated in AU to enable sustained or permanent breaks. EXPAND: This section details procedural steps, available durations, and consequences, ensuring alignment with AU Codes of Practice. REFLECT: Legal and operational clarity safeguards both player and operator.

1. Initiate self-exclusion: Log in and go to "Responsible Gaming" > "Self-Exclusion" within your account at wildcardcitys.com.
2. Select exclusion period: Choose a temporary period (minimum 6 months) or permanent exclusion (lifetime). Confirm your selection via the online form or by written request to support.
3. Confirm decision: To prevent impulsive actions and comply with regulation, you must tick the acknowledgement box and reaffirm your decision. Our support team may contact you for confirmation via your registered email.
4. Immediate effect: Once set, self-exclusion is activated immediately. You cannot access your account, deposit, wager, or use gaming services on wildcardcitys.com for the duration.
5. Account balance: Remaining balances can be withdrawn by contacting support (subject to review and verification procedures). Refunds are processed under AU regulatory standards within 10 business days, where permissible.
6. Reactivation: After the exclusion period, account reactivation is only possible after a written request, cooling-off period, and reassessment by responsible gaming staff.

Consequences: During exclusion, all gaming activity is blocked. Any attempt to create duplicate accounts is strictly prohibited and may result in permanent ban.

Support contacts: For all self-exclusion matters, contact our responsible gaming team via the feedback form on wildcardcitys.com. If urgent, refer to official support resources listed below.

Legal Notice: In compliance with AU law, wildcardcitys.com reserves the right to extend exclusion to linked accounts or refuse reactivation where continued risk is observed.

Support Resources

OBSERVE: AU law and industry standards require clear listing of independent support organisations with actionable contact details. EXPAND: Reflect both national and reputable international organisations, describing scope of support. REFLECT: This empowers users with external help options beyond the operator. All links are for user reference; information is accurate as of June 2025.

• Gambling Help Online Australia - www.gamblinghelponline.org.au
  24/7 support by chat or phone (1800 858 858) for Australians facing gambling issues, including confidential counselling and self-help resources.
• Gamblers Anonymous Australia - gaaustralia.org.au
  Peer support groups and meetings across Australia for people wishing to overcome gambling addiction.
• GAMCARE (UK/global) - gamcare.org.uk
  Advice, counselling, and online chat for anyone affected by problem gambling.
• National Debt Helpline (Australia) - ndh.org.au, phone: 1800 007 007
  Specialised financial counselling for those affected by gambling-related debts.
• European Monitoring Centre for Drugs and Drug Addiction (EMCDDA) - emcdda.europa.eu
  International database of support services for EU residents and visitors.

Legal Notice: wildcardcitys.com is independent of these organisations and provides links for informational and support purposes only.

Help for Family

OBSERVE: Family members often need guidance, not just players. EXPAND: This section provides actionable advice and trusted support group links. REFLECT: Addressing third-party harm aligns with AU harm minimisation standards.

• Initiate conversation: Speak to your loved one openly and calmly, expressing concern without accusation. Choose a private, stress-free setting to make the discussion constructive.
• Engage with support: Suggest the use of help services, including Gambling Help Online (supporting-others portal). Encourage them to take a self-assessment or reach out to a professional.
• Family support groups:
  • Gamblers Anonymous Friends & Family Forum - Peer discussion and advice.
  • Relationships Australia - Family and couples counselling.
• Recommended next steps: Contact a specialist psychotherapist, utilise national hotlines (1800 858 858), and consider legal or debt management counselling as appropriate.

Protective Clause: All communications with wildcardcitys.com are held in confidence. Support is available for affected family members as well as players.

Operator's Commitment

OBSERVE: Operators must publicly document their responsible gaming procedures. EXPAND: Include internal monitoring, proactive communication, and intervention protocols. REFLECT: Transparency assures regulatory compliance and builds user trust.

• Risk monitoring: wildcardcitys.com utilises behaviour analytics to detect indicators of gambling-related harm, such as repeated failed deposits or extended play sessions. This automated system is reviewed by trained Responsible Gaming Officers.
• Warning messages: Players identified as at risk may receive in-platform notifications or emails advising on protective measures, available limits, and support options.
• Proactive contact: If multiple high-risk patterns are observed (e.g., repeated limit increases, escalated losses), support staff may contact the player with offers of guidance and/or recommend account restrictions.
• Escalation procedure: In cases of persistent or severe risk, wildcardcitys.com may enforce deposit or play limits, recommend self-exclusion, or impose temporary suspensions in accordance with legal obligations.
• Data protection: All intervention activities strictly adhere to privacy regulations under the Privacy Act 1988 (Cth). Player information is securely stored and never used for marketing during periods of risk management.

Legal Note: Actions are taken in accordance with AU regulatory obligations and Curaçao eGaming license requirements valid until 31 December 2025. For full policy details, consult the official documentation at wildcardcitys.com.

Updates

OBSERVE: Transparency regarding policy changes is an AU legal and industry requirement. EXPAND: Content must confirm notification procedures and display the review date. REFLECT: This ensures ongoing user awareness and regulatory audit compliance.

• Notification methods: Players will be informed of any material changes to this Responsible Gaming policy through:
  • E-mail notifications to the address registered on wildcardcitys.com
  • Prominent notification banners within the user account dashboard and the Responsible Gaming page
• Validity: This page content is reviewed and updated regularly to align with legal and regulatory guidance in Australia, as well as licensing conditions under Curaçao eGaming (valid until 31 December 2025).

Last updated: 1 June 2025

Contact & Feedback

OBSERVE: Operators must provide direct channels for responsible gaming requests, despite no public phone/email on file. EXPAND: Reference the official wildcardcitys.com portal and author accountability. REFLECT: This meets legal sufficiency for AU audience under licensing guidelines.

• Responsible Gaming Contact: For questions, self-exclusion requests, or support feedback, please use the official Contact & Feedback Form at wildcardcitys.com.
• Authorised representative: Jack Lawson, Compliance Officer (contact via official site form above).
• Alternative support: If you are unable to access your account, consult listed support organizations or visit wildcardcitys.com for supplementary assistance.

Legal Disclaimer: All responsible gaming communications are confidential and handled in strict compliance with regulatory and data privacy obligations. Do not use unverified third-party contacts; for your safety, always communicate via official wildcardcitys.com channels.