Terms & Conditions

These Terms govern your relationship with the operator of the website wildcardcitys.com. By registering an account, accessing the site, or using any services provided by wildcardcity, you acknowledge that you have read, understood, and agreed to be bound by these legal obligations. This agreement constitutes a binding contract between the User and the Operator, effective as of January 1, 2025.

1. Definitions

In these Terms and Conditions, the following capitalized terms shall have specific meanings derived from industry standards and the operational context of wildcardcity:

Operator: Refers to the legal entity managing wildcardcitys.com, including its subsidiaries, affiliates, and successors.
User / Player: Any individual who registers an account or accesses the services provided by the Operator.
Account: A personal profile created by the User to access gaming services, manage funds, and utilize the platform.
Bet / Wager: A financial stake placed on the outcome of a game or event available on the platform.
Bonus: Promotional funds, free spins, or other incentives granted to the User, subject to specific wagering requirements.
Website: The domain wildcardcitys.com and any related subdomains or mobile applications.
Jurisdiction: The regulatory framework governing the Operator's activities, specifically aligned with Curaçao eGaming standards where applicable, and respecting local Australian legislative constraints regarding interactive gambling.

2. Account Registration

Access to real-money gaming services at wildcardcity requires the creation of a verified user account. This process is governed by strict compliance protocols to ensure the integrity of the platform and adherence to anti-money laundering (AML) and Know Your Customer (KYC) regulations.

Eligibility and Verification

Age Requirement: You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater, to register. The Operator reserves the right to request proof of age at any stage.
Registration Process: Users must provide accurate personal information, including full name, date of birth, and valid contact details. The Operator currently identifies Jack Lawson as the author regarding data integrity protocols.
KYC Documentation: To activate full account functionality, including withdrawals, Users must submit valid identification (passport, driver's license), proof of address, and payment method verification upon request.

Security Obligations

The User is solely responsible for maintaining the confidentiality of their login credentials. Any activity conducted through the User's account is legally binding. wildcardcity accepts no liability for losses arising from unauthorized third-party access resulting from the User's negligence.

3. Betting & Gameplay Rules

All wagering activities on wildcardcitys.com are subject to specific rules designed to ensure fair play and transparent operations. By placing a bet, the User confirms they are familiar with the specific rules of the game in question.

Wagering Protocols

Acceptance of Bets: A bet is only valid once it has been accepted by the Operator's server. The Operator reserves the right to refuse or limit any wager at its sole discretion without providing a specific reason.
Limits: Minimum and maximum bet limits apply to all games and may vary depending on the specific event or game type. These limits are subject to change without prior notice.
Irregular Play: The use of automated systems (bots), AI software, or mathematical strategies designed to exploit the system (e.g., martingale) is strictly prohibited. Detection of such activities will result in the forfeiture of winnings and account closure.

Conduct in Live Environments

When participating in Live Casino games or utilizing chat functions, Users must maintain a respectful demeanor. Abusive language, harassment of staff or other players, and collusion are grounds for immediate suspension.

4. Bonus Terms

Bonuses and promotions offered by wildcardcity are intended to enhance the recreational experience. These incentives are privileges, not rights, and are subject to strict wagering conditions to prevent abuse.

General Bonus Rules

Wagering Requirements: Unless otherwise stated, all bonuses must be wagered a specific number of times before funds can be withdrawn. Failure to meet these requirements within the specified timeframe (typically 30 days) will result in the expiration of the bonus and associated winnings.
Game Contributions: Different games contribute differently towards wagering requirements. Slots typically contribute 100%, while table games and live casino games may contribute significantly less or nothing at all.
Prohibited Actions: Delaying game rounds, "stashing" bonus funds, or moving from high-volatility games to low-weighted games after a large win solely to clear wagering requirements is considered bonus abuse.
Eligibility: Promotions are limited to one per person, household, IP address, and device.

5. Payments & Withdrawals

wildcardcity provides secure transaction methods for depositing and withdrawing funds. The Operator adheres to strict financial regulations to prevent fraud and money laundering.

Transaction Policies

Methods: We accept various payment methods including credit cards, e-wallets, and cryptocurrencies. All payment sources must be registered in the User's own name.
Withdrawal Processing: Withdrawal requests are processed following a mandatory pending period for security checks. The time to receive funds depends on the method chosen. The Operator reserves the right to pay strictly to the method used for the deposit.
Fees and Limits: While the Operator strives to absorb transaction costs, certain methods may incur fees. Daily, weekly, and monthly withdrawal limits apply.
Refunds: Refunds are only issued in exceptional circumstances and solely at the discretion of management, provided the funds have not been utilized for gameplay.

6. Limitation of Liability

The services at wildcardcitys.com are provided "as is." While the Operator strives for operational excellence, specific liabilities are excluded by law to the fullest extent permitted.

Operational Liability

Technical Failures: The Operator is not liable for downtime, server disruptions, lagging, or technical errors that may affect gameplay. In the event of a system malfunction, all wagers are void.
Accuracy of Information: While we aim for accuracy, the Operator is not responsible for errors in published odds or paytables caused by human or technical error.
Maximum Liability: In any dispute, the Operator's maximum liability is strictly limited to the amount of the stake wagered by the User in the relevant game round. Under no circumstances shall the Operator be liable for indirect, special, or consequential damages.

7. Intellectual Property Rights

All content on wildcardcitys.com, including but not limited to software, text, graphics, logos, audio, and video, is the exclusive property of wildcardcity or its licensors. These materials are protected by international copyright and intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable license to access the content solely for personal, non-commercial entertainment. Any unauthorized reproduction, modification, distribution, or reverse engineering of the software is strictly prohibited and will result in legal action.

8. Privacy & Data Protection

The Operator is committed to protecting User privacy. All personal data collected during registration and usage is processed in strict accordance with our Privacy Policy. By using the site, you consent to such processing and warrant that all data provided by you is accurate. Please refer to the dedicated Privacy Policy section for detailed information on data handling practices.

9. Changes to Terms

wildcardcity reserves the right to amend, modify, or update these Terms at any time to reflect regulatory changes or operational improvements. Significant changes will be communicated to Users via email or a prominent notification on the website. Continued use of the services following such notification constitutes acceptance of the revised Terms. If a User disagrees with the modifications, they must cease using the services and close their account immediately.

10. Termination & Suspension

The Operator retains the right to terminate the contractual relationship with the User at any time if a breach of these Terms is detected.

Grounds for Termination: Reasons include, but are not limited to, fraud, collusion, bonus abuse, providing false information, or violation of the code of conduct.
Consequences: Upon termination for cause, the Operator may withhold any funds in the account pending investigation. If no breach has occurred, the remaining balance will be refunded to the User.
Voluntary Closure: Users may close their account at any time by contacting customer support.

11. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, consistent with the licensing framework of Curaçao eGaming. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Curaçao. However, the Operator acknowledges the specific legal landscape regarding Australian users and commits to fair alternative dispute resolution (ADR) processes where applicable.

12. Contact Information

For any inquiries regarding these Terms, account issues, or legal matters, Users may contact wildcardcity through the following channels:

Official Website: https://wildcardcitys.com
Support Availability: Our support team is available 24/7 to assist with compliance and operational queries.
License Information: The Operator operates under a license issued by Curaçao eGaming, valid until December 31, 2025.